Delivery charges are displayed at checkout and depend on the items you order. These charges may occasionally be subject to change. 

Please note:

• Free delivery currently applies only to orders over £25.
• Orders under £25 will incur a £4.99 delivery charge.
• Climbing frames and trampolines (excluding the UP range, 6ft, 4.5ft, and 4ft models) are only available via the paid nominated day delivery service, with no free delivery option.
• The free nominated day delivery promotion excludes Samba goals.

The next available delivery date will be highlighted at checkout.

• Orders placed on a Friday will be delivered the following Monday.
• Orders placed on a Saturday and Sunday will be delivered on the following Tuesday. 

We also offer the following delivery services: 

• Nominated Day Delivery: Select a specific delivery date.
• Pre-12pm Delivery: For morning deliveries.
• Saturday Delivery: For weekend convenience. 

Please note that certain delivery services may not be available in specific postcode areas due to carrier restrictions. These services will not appear as options at checkout if they cannot be offered.

Delivery Restrictions

• Delivery is available to UK mainland only.
• Certain postcodes, particularly in Scotland, are excluded or may incur additional charges, which will be calculated at checkout.
• Deliveries to most Scottish postcodes take 3–7 working days from dispatch. In some areas, large parcels may be handed to a third-party contractor for delivery, which may result in the tracking status being marked as “delivered” before the parcel arrives. Please rest assured, the parcel will still be on its way to you.
• We are unable to deliver to BFPO addresses or Northern Ireland.
• A small selection of rural postcodes across the UK may be subject to a two-day delivery service. In these cases, nominated delivery dates may be extended, and no compensation is offered for delays caused by carrier limitations.

Delivery Timescales

We aim to deliver orders within the specified timescales; however, these are not guaranteed. If a delay occurs due to circumstances beyond our control, the delivery date will be extended accordingly. Compensation will not be provided for delivery delays outside of our control.

If you are purchasing for a special occasion or arranging for a third party to assemble your purchase, please allow sufficient time to check the goods upon delivery. Any discrepancies or damages must be reported within 48 hours of receipt. We do not offer compensation for late delivery, damage, or associated costs but will work to resolve any issues promptly.

Delivery Instructions and Responsibility

• Deliveries are made to the specified address between 8am and 6pm unless a timed delivery service has been purchased.
• You may request that your order is left in a designated safe place. However, we cannot accept liability for any loss or damage once the goods have been delivered as per your instructions.
• Certain couriers may leave items in a location they deem safe if no specific instructions are provided.

If you wish to specify a safe place or a neighbour for delivery, please email customerservice@tptoys.com by 9am on the day of delivery. Please note, we cannot be held responsible for goods left safe if no one is available to receive them, and no instructions have been provided.

Multi-Package Orders

Many of our products are delivered in multiple packages. While we aim for all items to arrive in one delivery, some orders may arrive as split deliveries. If this happens, please wait two working days before contacting us about missing items.

Packaging

Some of our products are delivered in packaging that features images of the contents. Unfortunately, we are unable to offer plain packaging. Please keep this in mind if you are ordering a gift.