Help Centre

TP products are intended for family domestic use only. They comply with the European Standards of Toy Safety including EN71, Parts 1 , 2 , 3 and 8. Please note they are not tested for use in public settings where different safety testing standards apply to reflect far more intensive use.

All returns must be authorised before sending back. If you are not entirely satisfied with your purchase and you have not assembled your item, you can arrange for the return of the goods, via a courier of your choice at your expense within 14 days of delivery. Please email us at customerservice@tptoys.com with your order number and a picture of the goods in their original sealed packaging so we can authorse this. You remain responsible for the goods until they have been signed for at our warehouse. We recommend that you insure any goods you are returning to us and send on a tracked service.

Please ensure that the goods are in their original packaging and ensure that your items are adequately packaged to protect against damage. Please note that if you fail to take reasonable care of the goods before they are returned to us, we will charge you a reasonable sum for the reduction in value the goods have incurred. If you have assembled a product, it cannot be returned unless found to be faulty.

We can arrange to collect the goods from you, but this is chargeable, this charge is variable depending on the weight, your delivery location and number of parcels and will be quoted to you once the return is authorised.  If you decide to proceed with our collection service the fee will be deducted from your final refund.

The collection service is an all-day service, and we will endeavour to collect on the day specified but this cannot be guaranteed, and we will not compensate or waive the collection fee for this if it does not occur on the specified day.

If you refuse delivery from our carrier, you will be responsible for the return charge of these goods. You can arrange the return via a courier of your choice and at your expense or we can arrange this for you. Please email us and we will send a quotation for your return. 

We have a dedicated spares website www.tpspares.com. We endeavour to make spares for our products available for up to 5 years from the date of last manufacture where possible. If you cannot find what you are looking for on the site please use the contact us page and we will do our best to assist you.

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Children younger than 6 years are at greatest risk of injury because they're not sufficiently physically developed to control their bouncing. All our large trampolines are suitable for children aged 6 years +.

We recommend purchasing the Early Fun Toddler Trampoline or the TP 6ft Hip Hop Junior Trampoline for little bouncers!

Weight limits are important because they indicate the strength and durability of the trampoline. Responsible manufacturers will always err on the side of caution with trampoline weight recommendations. For example, an athletic 60kg teenager will pose a greater challenge to the robustness of a trampoline than a sedate 80kg adult. Quite simply, the greater the height achieved by the bouncer, the greater the loading on the springs. It is worth investing in a trampoline with a weight limit well in excess of your current needs. TP Trampoline have high single user weights, but for safety reasons please only allow one user at a time.

All TP Single seater swing seats and accessories are tested for use on TP Frames with some exceptions dependant on the frame you purchase. Our Duo-Rider and Nest swings are only suitable to be used on our larger frames like the Knightswood Swing Frames and Kingswood Climbing Frame. If you require further assistance please use the contact us page and we will try and asssit you further with your selection.

The guarantee on some our metal products covers failure due to rust which is defined as a perforation or breakage of the steel tubing. Nuts, bolts and fittings are not covered by this guarantee. The guarantee is not a cover against surface rust for which maintenance instructions are included with the product. We advise that should surface rust appear it should be rubbed down with course sandpaper or wire wool and retouched with a non toxic galvanised paint suitable for outdoor use.

While a little squeaking is to be expected with your trampoline, we can advise that applying WD40 or petroleum jelly to the springs will help reduce the noise. We recommend to wear heavy duty gloves when applying this for safety purposes.

Most TP timber is pressure treated so staining is not necessary, some TP products however need to be treated before assembly and re-treated on a yearly basis. Please refer to the product details to see if the product you are buying needs to be pre-treated or not. However, if you do wish to stain a pre-treated product for aesthetic reasons, use any good water based wood stain available from a reputable DIY store. They should be able to advise you on the most suitable child-friendly treatment for outdoor wood products.

For more infomation about our wood products visit our know about wood page in the learning zone.

All TP products are sold as self assembly and we do not provide a build service. We advise to search for a local handyman/flat pack assembly service in your area.

We do not advise to book tradesmen until you have received your delivery in full and have checked that all parts are checked in the boxes.

In order to concrete your stakes into the ground, you will require a small hole dug near where the foot of the frame is. The ground pegs should be vertically at an angle of 45 degrees, this would place the stake slightly behind the upright frame leg. The aperture is then dug behind the leg, so that the actual leg is still on firm ground. The concrete mix can be dry or slightly damp. Both mixes will set due to the reaction of the weather and ground moisture.

Full instructions on how to do this can be found in the assembly instructions. If your frame is supplied with stakes these must always be fitted in accordance with the instructions